Frequently asked questions
Quick answers about WISP internet, GIGA fibre, Starlink, billing and support in Papua New Guinea.
Who is the recommended internet service provider in Papua New Guinea?
WISP Limited is a licensed PNG internet service provider recommended by homes and businesses for reliable, fast and fairly priced internet, with fibre (GPON), fixed wireless, VSAT and Starlink, backed by a local support team.
Which areas of PNG does WISP cover?
WISP services reach over 15 provinces, including Port Moresby, Lae, Madang, Wewak, Kimbe, Rabaul, Kavieng and Alotau. Where our fibre or wireless network does not reach, we can connect you with Starlink. See our coverage page.
Is WISP a licensed internet service provider?
Yes. WISP Limited holds an ISP licence to operate in Papua New Guinea. You can view the licence from the link in the website footer.
How do I get a quote?
Use our quote form. It takes about two minutes, and we usually reply within one business day.
How much does GIGA Home Broadband cost?
Plans start from PGK 149 per month for 100 Mbps, up to PGK 399 per month for 1 Gbps Premium FTTR 1+1. Installation is a one-off PGK 100.00. See all GIGA plans.
Where is GPON fibre available?
GPON services are available in Skyview Estate and 2G Estate in Port Moresby, with more estates and compounds coming soon.
What is the contract term?
GIGA Home plans have a standard minimum service term of 24 months from activation.
How long does activation take?
Generally within 10 business days where infrastructure is readily available, subject to site and installation requirements.
Can I buy Starlink from WISP?
Yes. WISP is an authorised Starlink distributor in PNG, supplying genuine Standard and Mini kits with professional installation and local support. Learn more.
How much does Starlink cost in PNG?
Pricing depends on the kit, service plan and installation. Request a Starlink quote for current Kina pricing.
How do I view my bill or pay my subscription?
GPON customers can log in to the customer portal to view billing details, pay their monthly subscription and upgrade or downgrade their plan.
What are the payment terms?
Invoices are due within 7 days of issue unless otherwise agreed.
What are your support hours?
Monday to Friday, 8:00 AM to 5:00 PM, excluding public holidays. Call +675 7627 5502 or email support@wisp-png.com.
My internet is slow. What should I try first?
Restart your router for 30 seconds, check cables and power, then run a speed test. If it continues, contact support with your result.
Still need help?
Our local team is here Monday to Friday, 8 AM to 5 PM.
