We're here to help
Reliable internet is the lifeline of businesses and the bridge that connects families. Our local team is ready to help you get — and stay — connected.
Troubleshooting & support FAQ
My internet is slow or not working. What should I try first?
Restart your router or modem by switching it off for 30 seconds and back on. Check that cables are firmly connected and that the equipment has power. If the problem continues, run a speed test and contact WISP support on +675 7627 5502.
How do I contact WISP technical support?
Call +675 7627 5502 or email support@wisp-png.com. Please include your name, account details and location so we can help quickly.
Can I upgrade or change my plan?
Yes. Contact our team and we will recommend the best plan available at your location. Your current plan terms will be explained before any change.
Do you support Starlink customers?
Yes. As an authorised Starlink distributor in PNG, WISP supports customers with setup, activation, troubleshooting and warranty assistance.
Talk to a real person in PNG
Our team receives regular training to make sure you get the best information possible.
